Strengthening disability services

Strengthening disability services

Aug 17
This CEDA event focuses on the continuing implementation of one of the largest social reforms in Australia’s history and examines quality, capability and workforce implications under the NDIS.


Graeme Head, Commissioner, NDIS Quality and Safeguards Commission
Jo-Anne Hewitt, Executive Director, Disability, The Benevolent Society

Event overview

The National Disability Insurance Scheme is the biggest change in social services Australia has seen in more than 30 years changing the relationship between people with a disability and those service providers who support them. 

The rationale for this new paradigm is to create a new environment in which people with disability can receive tailor-made support and achieve their goals to live more inclusive lives in their community. By 2019, the NDIS will support about 460,000 Australians with disability. 

Delivering the outcomes of the NDIS will rely on an expanding and skilled workforce with strong oversight to ensure quality services that enable customers of the NDIS to reach their full potential.

This event will examine:

  • Capacity building initiatives to develop disability support service workforce and safeguards to promote compliance and enforcement powers;
  • Collaboration between public and private entities to achieve transformation change in service delivery. What works? What doesn’t? And what is next in the evolution disability services? and;
  • Priorities for the NDIS Quality and Safeguards Commission and other mechanisms to oversee and strengthened nationally consistent and integrated quality and safeguards under the NDIS.

Meet the speakers

Graeme Head
Commissioner, NDIS Quality and Safeguards Commission

Mr Graeme Head was appointed in December 2017 to lead the NDIS Quality and Safeguards Commission.  His statutory office as the inaugural Commissioner commenced on 1 July. Graeme has a wealth of experience in policy, public administration and regulation, including senior roles in both environmental and consumer protection regulation. He has held significant leadership positions in several central agencies at the state level, including as New South Wales Public Service Commissioner, Director-General of the New South Wales Department of Commerce, and Deputy Director-General of the New South Wales Department of Premier and Cabinet. At the federal level, Graeme was Deputy Secretary of the Department of Health and Ageing, led the National Health Reform Transition Office and was responsible for implementing the National Health Reform Agreement between the Commonwealth and state and territory governments. 

Jo-Anne Hewitt
Executive Director, Disability, The Benevolent Society

Jo-Anne has over 35 years’ experience in the not for profit sector and has held senior executive roles in a number of large NGOs including  at Uniting, where she previously held the role of Director Disability, and more recently, as General Manager Client Services at Cerebral Palsy Alliance. Jo-Anne is a non- executive Director and former Chair of Centre for Disability Studies, a world renowned research and education institute affiliated with University of Sydney. She is a former Board Director of Mater Dei School (Camden) and is the founding chair of the Futures Alliance, a collaboration of community representatives from the disability and aged care sectors in NSW seeking better futures for people with disability who are ageing.

Supported by CEDA member

Major sponsor

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